Quality Management (2) Essay Example | Topics and Well Written Essays - 2500 words

Quality Management (2) - Essay Example In the gradual process that led to its eventual improvement and landmark accomplishments, AS had to address the following challenges to its operations: In finding solutions to the above problems, AS made effective use of quality strategic planning in linking its corporate objectives with customers’ needs. Guided by its long-term strategic goals, AS then modified its organizational structure, relying on teams to fuel productivity. Managerial support, sound incentive programs, and an over-all corporation culture of information sharing and integration has made AS succeed as a model in TQM application. Total Quality Management was formally introduced in the post-war era by W. Edwards Deming, Joseph M .Juran and Philip B. Crosby, with the theories they established on management for quality in manufacturing systems. Since then the tenets of TQM have been adopted for application in services and commercial operations. Companies have met with either success or failure, depending on the manner they have incorporated these principles in their processes. For the purposes of this study, focus will be drawn on Boeing Aerospace Support, a large multinational organization which, despite its size, complexity, and product technicality, has continued to serve its customers well, maintain excellent employee motivation, and enjoy a progressively robust performance. Boeing Aerospace Support (also known as AS) is a subsidiary of the Boeing Company, which in turn is the largest aerospace company in the world. Boeing Aerospace provides products and services, among them aircraft maintenance, modification and repair. It also undertakes training for aircrews and maintenance staff, in a bid to reduce life-cycle costs and improve the effectiveness and safety of their aircraft. A huge part – ninety-seven percent – of Aerospace’s business is for military customers. The company has a workforce of 13,000 employees; it has its headquarters in St. Louis,